How to get support
Got a question or run into an issue? Here is where to look and who to contact.
Where to start
Most questions get answered without waiting on a reply. Here is the fastest path.
1. Browse the Help Center
Our Help Center covers getting started, your account, vehicles, location, and troubleshooting.
2. Reach us from inside the app
Open the menu in the UWAYS app and tap Help to reach our team directly.
3. Still stuck? Contact us
Email info@uways.com or use our contact form, and our team will get back to you within 24 hours.
A few more options
In case none of the above gets you what you need.
Frequently asked questions
Our team typically replies within 24 hours, whether you reach us by email or through the contact form.
Check our sign in troubleshooting guide, or reach out to support if the issue continues.
What's new in Uways
New features, fixes and tips for drivers, straight from the team.
- TIP Oct 16, 2026
3 Home Screen widgets that save you taps
Put your trips, offers and messages on your iPhone's Home Screen and get to them in one tap.
- UPDATE Oct 15, 2026
Update your trip right from the Lock Screen
Live Activities put your trip on the Lock Screen, so you can move it to the next step without opening the app.
- UPDATE Oct 10, 2026
Manage your own reservations in Uways
Keep your booked rides in the app, add them to your calendar or assign them to a driver you choose.
